— New Zealand: Wednesday 17 December
— Australia: Wednesday 10 December
— Canada, UK: Monday 1 December
— Brazil: Monday 24 November

NEW ZEALAND
Orders shipped within New Zealand will not incur any import or customs duties.

AUSTRALIA
Orders over 1000 AUD will attract import or customs duties once the order reaches the country - these charges are not included in the prices on our website and must be paid by the customer. We will not refund your order if you do not want to pay the import or customs duty. Please see ‘Goods valued over AUD1000’ section on the Australian Border Force website for more information

INTERNATIONAL - Brazil, Canada, UK
International orders may be subject to import taxes, duties, and customs fees, which vary by country. These charges are the responsibility of the customer and are not included in the purchase price or shipping fees.

We will not refund your order if you do not want to pay the import or customs duty. We recommend checking with your local customs office for more details before placing your order.

NEW ZEALAND
Enjoy complimentary standard shipping on all orders via NZPost. At checkout, you can choose between signature-required or non-signature delivery.

We want to make sure your parcel reaches you safely, so we recommend selecting signature-required. BY TONIN is not liable for any loss, damage, or theft of parcels delivered without a signature.

AUSTRALIA
10 AUD or complimentary for orders over 200 AUD.
Need it faster? There's also a courier option for 30 AUD.

REST OF WORLD
(Includes Canada, Brazil, United Kingdom)
Both standard and courier shipping options are available and automatically calculated at checkout.

All orders are dispatched from Auckland, New Zealand the next business day (excluding public holidays and weekends) via New Zealand Post.

NEW ZEALAND
2-3 working days via NZPost

AUSTRALIA
5-10 working days via NZPost/AUSPost

CANADA
Usually 10-15 working days via NZPost/CanadaPost. A strike organised by the Canadian union of postal workers on 23 May 2025 is impacting all mail and parcels sent to Canada. As a result, there are significant delays for the delivery of all mail and parcels sent to Canada.

UK AND BRAZIL
10-15 working days via NZPost

Once your order has shipped, you will receive a tracking number via email. You can track your order directly on NZPost or AUSPost website.

We recommend keeping an eye on your shipment using the tracking number provided in your shipping confirmation email. This allows you to anticipate the delivery and make arrangements with the courier if necessary.

NEW ZEALAND
If you’ve missed your NZPost delivery, and received a card for your parcel, enter your tracking information on the NZPost website here to have your parcel redelivered to the same or different address. If your package is returned to us, you will be responsible for the re-delivery cost.

AUSTRALIA
If you miss your delivery, it will be taken to your local Post Office for collection. Australia Post typically holds parcels for 10 business days before returning them to the sender. If your package is returned to us, you will be responsible for the re-delivery cost. For more information, please click here.

If your tracking information indicates that your order has been delivered, but you have not received it, please check with your reception, concierge, office, and neighbours as it's possible that someone else has accepted the delivery on your behalf. Also, check around your property as couriers may sometimes leave packages in a safe location.

In some cases, tracking information can be delayed, so we recommend waiting 24-48 hours before contacting us. If you still haven't received your order after this time, please reach out to NZPost or AusPost directly and provide them with your tracking number.

If the carrier is unable to resolve the issue, please email hello@bytonin.com with your order number.

We currently ship to New Zealand, Australia, Brazil, Canada and UK. We are actively working to expand our shipping reach to the rest of the world soon!

Sign up to our newsletter to be the first to know when international shipping becomes available.

If you need to modify or cancel your order, please contact us as soon as possible via email at hello@bytonin.com.

If your order hasn't been processed or shipped yet, we'll be happy to accommodate your changes. However, we are unable to amend once the order has been processed. In such cases, you can return the item following our returns procedure upon receiving them, please note that return shipping costs will be covered by you.

Please see our Returns and Exchange policy here.

You can purchase our e-gift cards here. Our gift cards are sent via email and valued in NZD. Unless otherwise specified, they don’t have an expiry date, so you can take your time choosing the perfect piece of jewellery.

Please note that gift cards cannot be replaced, exchanged, or refunded.

If you’d like to include a handwritten note, please send a message to our Client Services team right after placing your order. We’ll do our best to accommodate your request.

All our pieces are made using 925 sterling silver as the base metal, which we plate with 18k gold sourced from Responsible Jewellery Council accredited suppliers. Where possible, a component of the gold or silver is recycled.

We offer two types of plating:

• Gold Vermeil: Features a minimum of 2.5 microns of 18k gold plating
• Gold Plated: Features a minimum of 1 micron of 18k gold plating

We prioritise quality and durability in all our pieces. Unlike many manufacturers who use minimal plating, our gold-plated jewellery features a substantial 18k gold layer of at least 1 micron in thickness. This significant layer is specifically chosen to enhance the durability and longevity of your piece. For our vermeil pieces, we go even further, applying a minimum of 2.5 microns of 18k gold to sterling silver to provide exceptional durability and a luxurious finish.

Each piece is also finished with an e-coating, providing an additional protective layer that helps guard against tarnishing and wear. This investment in quality ensures your jewellery maintains its beautiful appearance longer with proper care.

While durable, they require careful handling to preserve its best condition. Visit our Product Care guide for more information.

Gold Vermeil is a high-quality jewellery finish that features a thick layer of 18k gold plated over a solid sterling silver base. Our vermeil pieces have at least 2.5 microns of 18k gold plating, which means they are more durable and longer-lasting than standard gold plating.

This technique combines the beauty and luxury of gold with the strength and affordability of sterling silver, making vermeil jewellery a perfect choice for those who want a lasting, elegant piece without the price of solid gold.

The distinction lies in the thickness of the gold layer. Our gold vermeil pieces feature a premium 2.5-micron minimum layer of 18k gold over sterling silver, while our gold plated pieces carry a substantial 1-micron minimum layer.

Both our gold vermeil and gold-plated options significantly exceed common industry standards (flash plating/costume jewellery), with vermeil pieces generally maintaining their gold appearance longer due to the additional thickness of the plating.

Plating thickness plays a key role in the durability and longevity of gold-plated jewellery. Our gold plating over sterling silver is at least 1 micron thick, while our vermeil pieces feature a minimum of 2.5 microns. Each piece is also finished with an innovative nano-ceramic e-coating for added protection against wear.

This thoughtful layering makes our jewellery significantly more durable than flash-plated or costume pieces, which often use ultra-thin plating that wears quickly. With proper care, BY TONIN pieces are designed to maintain their beauty and integrity for years to come.

Read more on our plating process here.

Our standard gold-plated pieces feature a minimum of 1 micron of gold, while our vermeil pieces are layered with at least 2.5 microns. Each one is also finished with an e-coating for added protection against tarnishing and wear, ensuring it stands up to daily life with ease.

This careful layering makes our jewellery significantly more durable than flash-plated or costume pieces, which often use ultra-thin plating—as little as 0.05 microns—over brass, copper, or stainless steel. Those base metals are not only less durable, but also more likely to cause skin irritation, green marks, and premature wear.

Our gold plating:

• Uses real 18k gold
• Applied over a base of solid sterling silver
• Thickness starts at 1 micron, with our vermeil pieces reaching 2.5 microns or more
• Hypoallergenic and gentle on skin
• Designed for durability and everyday wear

Standard gold plating (as used in many fast fashion and budget-friendly pieces):

• Gold layer can be as thin as 0.05 microns
• Typically plated over brass, copper, or stainless steel
• More prone to fading, tarnishing, and skin reactions
• Often causes the green marks and irritation associated with cheap jewellery

Read more on our plating process and quality testing here.

All precious metals, including gold and silver, naturally undergo oxidation over time. While our pieces are crafted with superior plating thicknesses to enhance durability, factors such as skin chemistry, environment, and care practices can affect their appearance.

Following our Product Care guidelines helps minimise tarnishing and preserves the quality of the plating.

Our quality assurance begins with our commitment to exceeding industry standards for plating thickness. Every piece features carefully applied 18k gold plating over 925 sterling silver, with strict quality control measures throughout the manufacturing process. We maintain consistent testing of our plating thickness for every batch to ensure our high standards are met with every piece.

Read more on our craftsmanship and quality testing here.

Our gemstones are conflict-free and sourced from Responsible Jewellery Council accredited suppliers.

Our pieces are made with sterling silver and 18k gold plating, which are generally considered kind to sensitive skin. However, individual skin sensitivities vary greatly.

If you have concerns about potential skin reactions, we recommend consulting with your medical provider or a dermatologist for personalised advice.

For guidance on choosing jewellery that’s gentle and kind to your skin, explore our journal here.

We're committed to minimising our environmental impact by using eco-friendly materials whenever possible.

Your order is shipped in an R3 Pack recycled cushioned courier bags, made from sustainable paper that’s both recyclable and compostable. Our parcels are kept as light as possible, helping to reduce emissions during transport. Our jewellery boxes are crafted from FSC® Certified materials, and we use eco-conscious inks, adhesives, and finishes throughout to further minimise our footprint. Inside, you’ll find our signature velvet pouch, designed to be reused and protect your pieces.

We’re continuously working to improve our packaging practices and actively exploring new ways to use even more sustainable materials.

We absolutely want you to love your BY TONIN pieces. If your items aren’t quite right, please reach out to our Client Service to request an exchange, refund, or store credit within 10 days of receiving your order. Items must be unworn, undamaged, and returned in their original packaging.

For hygiene reasons, we cannot accept returns or exchanges on earrings unless they are faulty, so please choose earrings carefully.

Gift cards are non-returnable, and we are unable to offer returns for purchases made using Afterpay.

Please note, returns are generally not accepted for change of mind or sale items. Delivery fees, as well as international taxes or duties on non-faulty items, are non-refundable. Items exchanged once cannot be exchanged again.

Return shipping costs are your responsibility. We strongly recommend using a signature-required service to ensure your item arrives back to us safely, as we cannot take responsibility for lost or stolen returns. Returns received after 21 days may be subject to discretionary refund.

For more information on Returns and Exchanges, please see here.

All BY TONIN pieces come with a 30-day warranty when accompanied by proof of purchase. This does not cover normal wear and tear, accidental damage, or improper care. Please visit our warranty policy for more information.

For more information on jewellery care and materials, please click here.

You can measure your ring size using our Ring Size guide here.

Currently, we offer size O/7, which is widely considered the most versatile and popular size for women, fitting comfortably on many fingers.

If you’re unsure about your size or need assistance, feel free to reach out to our Client Services team for personalised support.

At this time, we do not provide resizing, replating or repair services. If your piece is damaged or faulty, please review our warranty policy and reach out to our Client Services for assistance.

Please note, any alterations or repairs carried out by another jeweller will void the warranty on your piece.

We’d love to hear from you! Please reach out to carlo@bytonin.com